Last updated: 25 September 2026
These Payment Terms govern the fees you pay for the Nabto platforms (the "Service", as defined in the Terms of Service) to Nabto ApS, CVR number 30708059, Åbogade 15, 8200 Aarhus N, Denmark ("Nabto", "we", "us"). They apply whether you buy a Subscription (on-demand use bought in the console and paid by card) or place an Invoiced Order (reserved terms, prepaid pools, support plans or other Service bought under an Order Form and paid by invoice). Reserved terms, prepaid pools and support plans are described in Section 13.
You ("Customer", "you") agree to these Payment Terms by completing checkout in the console, confirming your subscription or clicking the order/payment button or by signing or confirming an Order Form that references these Payment Terms.
These Payment Terms supplement our Terms of Service, which form part of the Agreement and continue to apply. In the event of a conflict on commercial or billing matters, these Payment Terms prevail; on all other matters, the Terms of Service prevail. An Order Form prevails over these Payment Terms for the price, currency, billing cycle, payment method, term and other commercial particulars it states. Capitalized terms not defined here have the meaning given in the Terms of Service.
Subscriptions are paid by card through Stripe and Invoiced Orders by bank transfer against our invoices, as set out in Section 4. We may agree in writing to invoice a customer that would otherwise pay by card.
1.1 The features, limits and prices of each plan are as shown on our pricing page at https://www.nabto.com/pricing/ at the time of purchase (Subscriptions) or in your Order Form (Invoiced Orders). Your plan may include fixed recurring fees, usage-based fees or a combination. Per-device rates depend on the size of your fleet as set out on the pricing page.
1.2 The price, billing frequency and any included or metered usage applicable to your purchase are presented to you before you confirm the order in the console or in the Order Form.
2.1 Where fees are usage-based, "Usage" is measured by our systems, for example by relay data volume, number of connected Devices, connection time or API calls, as described in your plan.
2.2 Our measurement records are the authoritative basis for billing, absent manifest error. We make Usage data available to you in the console so you can monitor consumption.
3.1 Subscriptions are billed in monthly cycles. Invoiced Orders are billed in the cycles stated in the Order Form, for example annually in advance.
3.2 Fixed recurring fees are charged in advance at the start of each cycle. Usage-based fees are charged in arrears at the end of each cycle for the Usage incurred during it, unless the Order Form states otherwise.
If you pay by card
4.1 Payments are processed by Stripe, Inc. and/or its affiliates ("Stripe"). By providing payment details and confirming your order, you authorize us and Stripe to charge your designated payment method for all fees as they become due, including recurring and usage-based fees.
4.2 We do not store your full card details; these are handled directly by Stripe. Your use of Stripe is subject to Stripe's terms and privacy policy at https://stripe.com/legal.
4.3 Strong Customer Authentication. Where required under EU payment regulations (PSD2/SCA), your bank or card issuer may require additional authentication to authorize payments, including for recurring charges. You agree to complete any such authentication needed to keep your Subscription active.
If you pay by invoice
4.4 We invoice Invoiced Orders to the billing contact stated in the Order Form. Invoices are payable by bank transfer to the account stated on the invoice within 30 days of the invoice date unless the Order Form states another payment term.
4.5 You must pay invoices in full without set-off or deduction. If you dispute an invoice in good faith, notify us in writing before the due date stating the reason for the dispute. You may then withhold the disputed amount while the parties resolve the dispute in good faith, provided the undisputed amount is paid by the due date. We do not suspend the Service under Section 10.2 for a disputed amount while that process is ongoing.
4.6 We may withhold prepaid items, such as reservation periods or prepaid support, until payment has been received.
5.1 Your Subscription renews automatically for successive billing periods of the same length until canceled in accordance with Section 9.
5.2 By confirming your order you authorize us to charge the applicable fees for each renewal period until you cancel. We will renew at the then-current price, subject to Section 8.
5.3 Invoiced Orders. Each purchasing mode has its own renewal default:
6.1 All fees are exclusive of VAT and other applicable taxes, which are added where required.
6.2 If you are a VAT-registered business in the EU, you must provide a valid VAT number; the EU reverse-charge mechanism may apply where applicable. You are responsible for the accuracy of the tax information you provide.
Subscriptions are charged in the currency shown at checkout. An Order Form states the currency of an Invoiced Order. You are responsible for any currency conversion, foreign transaction or bank charges applied by your bank or payment provider.
8.1 For Subscriptions, we may change fees on at least 30 days' prior notice, with changes taking effect at the start of the next billing period after the notice.
8.2 If you do not accept a price change, you may cancel before it takes effect under Section 9. Continued use after the change takes effect constitutes acceptance of the new price.
8.3 The prices in an Order Form are fixed for the term the Order Form states. Changes to an Invoiced Order during its term require a new Order Form or a written amendment signed by both parties. At renewal the price is the rate on the pricing page current at that time or the price stated in a new Order Form. We state the renewal price in the reminder or renewal notice we send before the end of the current period; for support plans Section 13.4 sets the notice period and what happens if we are late.
9.1 You may cancel your Subscription at any time via your account settings or by contacting support@nabto.com. Cancellation takes effect at the end of the current billing period.
9.2 On cancellation, you retain access for the remainder of the paid period. Usage-based fees incurred up to the effective date of cancellation remain payable.
9.3 Closing your Account or the expiry of an Order Form does not waive fees already incurred.
9.4 An Invoiced Order ends as stated in the Order Form or as set out in Section 9 of the Terms of Service. Fees prepaid under an Order Form are not refunded if you terminate early, except in the cases listed in Section 11.
10.1 If a card charge fails, we notify you and retry the charge. We may suspend, limit or downgrade the Service until payment is made if the charge has not succeeded within 14 days of the first failure, except where we reasonably suspect fraud or abuse, in which case we may act immediately.
10.2 If an invoice is unpaid at its due date, we may, after a written reminder, suspend, limit or downgrade the Service until payment is made. This does not apply to an amount disputed under Section 4.5 while that dispute is being resolved.
10.3 We may charge interest on overdue amounts from the due date at the rate permitted under the Danish Interest Act (renteloven), unless the Order Form states another rate, and may recover reminder fees and reasonable costs of collection as permitted by law.
Except where required by mandatory law, fees are non-refundable and usage-based fees already incurred are payable in full. Plan downgrades take effect at the next billing cycle and do not entitle you to a refund of fees already charged. Fees prepaid under an Order Form are non-refundable except as the Order Form states. The only other exceptions are the pro-rata refunds of prepaid fees provided for in Section 9.6 of the Terms of Service, which is the complete list of the cases in which we refund prepaid fees because Nabto causes the exit.
For Subscriptions, upgrades may take effect immediately, with fees prorated or applied from the change as described at the time of upgrade. Downgrades take effect at the start of the next billing cycle. Changes to an Invoiced Order are made by a new Order Form or a written amendment.
13.1 Purchasing modes. Beyond on-demand use, which is billed monthly with no commitment, the pricing page offers reserved terms for Devices, prepaid relay pools and support plans. These are ordered through Nabto and are Invoiced Orders; a written order confirmation exchanged by email is sufficient as the Order Form provided it meets the definition of an Order Form in the Terms of Service.
13.2 Reserved terms. A reserved term is a prepaid per-device rate for a term of 12 or 36 months, paid in advance for the whole term at the rate shown for your fleet tier on the pricing page at the time of purchase. The rate is fixed for the term. Further reservations are made at the tier rate current at that time. A reserved slot may be reassigned from one Device to another during the term. Reserved slots that are unused are not refunded and do not carry over. A reserved term does not renew automatically. At the end of the term the Devices continue on demand unless the reservation is renewed. We remind you at least 30 days before the term expires and state the renewal price in that reminder. Relay traffic included with reserved Devices is pooled across your fleet as stated on the pricing page.
13.3 Prepaid relay pools. A prepaid relay pool is an amount of relay traffic paid in advance at the prepaid rate and drawn down by your metered relay traffic. A prepaid relay pool never renews. You may top the pool up at any time at the rate then current; it is replenished only when you order a top-up. Traffic beyond the pool is billed at the on-demand rate. An unused balance does not expire while you have paid Service with us. It is forfeited without refund where you cancel voluntarily or where your paid Service expires. In the cases listed in Section 9.6 of the Terms of Service the unused balance is refunded instead, as stated in Section 11.
13.4 Support plans. Support plans are annual agreements, charged quarterly in advance, with the response times stated in the Service Level Policy. A support plan renews for successive annual periods unless either party gives written notice at least 30 days before the end of the current period, as stated in Section 5.3. We state the renewal price at least 60 days before the end of the current period. If we state it later, you may decline the renewal within 30 days of receiving the price, even after the 30-day notice cutoff. Until you decide, the plan continues at the previous price.
13.5 Service credits. Service credits under the Service Level Policy are applied against future invoices or, for reserved terms, as an extension of the term, as that Policy states.
Section 13 of the Terms of Service defines the Agreement and sets out the order of precedence between its documents. For commercial and billing matters these Payment Terms control over the Terms of Service; an Order Form controls over these Payment Terms for the commercial particulars it states.
Nabto ApS
Åbogade 15, 8200 Aarhus N, Denmark
Email: support@nabto.com
CVR: 30708059