Last updated: 19 June 2026
These Subscription & Payment Terms ("Payment Terms") govern your purchase of paid plans for the Nabto Edge platform (the "Service") from Nabto ApS, CVR number 30708059, Åbogade 15, 8200 Aarhus N, Denmark ("Nabto", "we", "us").
By completing checkout, confirming your subscription, or clicking the order/payment button, you ("Customer", "you") agree to these Payment Terms.
These Payment Terms supplement our Terms of Service, which you accepted when creating your account and which continue to apply. In the event of a conflict on commercial or billing matters, these Payment Terms prevail; on all other matters, the Terms of Service prevail. Capitalized terms not defined here have the meaning given in the Terms of Service.
1.1 The features, limits, and prices of each plan are as shown on our pricing page or in your order at the time of purchase. Your plan may include fixed recurring fees, usage-based fees, or a combination.
1.2 The price, billing frequency, and any included or metered usage applicable to your purchase are presented to you before you confirm the order.
2.1 Where fees are usage-based, "Usage" is measured by our systems — for example by relay data volume, number of connected Devices, connection time, or API calls, as described in your plan.
2.2 Our measurement records are the authoritative basis for billing, absent manifest error. We make Usage data available to you in the console so you can monitor consumption.
3.1 Unless otherwise stated, the Service is billed in monthly cycles.
3.2 Fixed recurring fees are charged in advance at the start of each cycle. Usage-based fees are charged in arrears at the end of each cycle for the Usage incurred during it.
4.1 Payments are processed by Stripe, Inc. and/or its affiliates ("Stripe"). By providing payment details and confirming your order, you authorize us and Stripe to charge your designated payment method for all fees as they become due, including recurring and usage-based fees.
4.2 We do not store your full card details; these are handled directly by Stripe. Your use of Stripe is subject to Stripe's terms and privacy policy at https://stripe.com/legal.
4.3 Strong Customer Authentication. Where required under EU payment regulations (PSD2/SCA), your bank or card issuer may require additional authentication to authorize payments, including for recurring charges. You agree to complete any such authentication needed to keep your Subscription active.
5.1 Your Subscription renews automatically for successive billing periods of the same length until cancelled in accordance with Section 9.
5.2 By confirming your order you authorize us to charge the applicable fees for each renewal period until you cancel. We will renew at the then-current price, subject to Section 8.
6.1 All fees are exclusive of VAT and other applicable taxes, which are added where required.
6.2 If you are a VAT-registered business in the EU, you must provide a valid VAT number; the EU reverse-charge mechanism may apply where applicable. You are responsible for the accuracy of the tax information you provide.
Fees are charged in euro (EUR). You are responsible for any currency conversion, foreign transaction, or bank charges applied by your payment provider.
8.1 We may change fees on at least 30 days' prior notice, with changes taking effect at the start of the next billing period after the notice.
8.2 If you do not accept a price change, you may cancel before it takes effect under Section 9. Continued use after the change takes effect constitutes acceptance of the new price.
9.1 You may cancel your Subscription at any time via your account settings or by contacting support@nabto.com. Cancellation takes effect at the end of the current billing period.
9.2 On cancellation, you retain access for the remainder of the paid period. Usage-based fees incurred up to the effective date of cancellation remain payable.
9.3 Closing your account does not waive fees already incurred.
10.1 If a charge fails, we may retry it and may suspend, limit, or downgrade the Service until payment is made.
10.2 We may charge interest on overdue amounts at the rate permitted under the Danish Interest Act (renteloven) and may recover reasonable costs of collection as permitted by law.
Except where required by mandatory law, fees are non-refundable, and usage-based fees already incurred are payable in full. Plan downgrades take effect at the next billing cycle and do not entitle you to a refund of fees already charged.
Upgrades may take effect immediately, with fees prorated or applied from the change as described at the time of upgrade. Downgrades take effect at the start of the next billing cycle.
These Payment Terms, the Terms of Service, the Privacy Policy, and the Data Processing Agreement together govern your paid use of the Service. For commercial and billing matters these Payment Terms control; for all other matters the Terms of Service control.
Nabto ApS
Åbogade 15, 8200 Aarhus N, Denmark
Email: support@nabto.com
CVR: 30708059